With your protection in mind we require all requests for changes of Address, Business, Banking or Account information to be submitted in writing. These requests must be provided on company letterhead and can be sent to the attention of the Merchant Processing Deparment:
- by fax at 1-877-730-0264
- or by mail to
PO Box 4401,
Station A,
Toronto, ON,
M5W 3T9
To ensure the most efficient service, please review the following to confirm that you are providing us with the necessary pieces of information for us to process your request:
Address/Phone and Fax Number Changes - Your request should include:
- your name,
- merchant number,
- business name and current address,
- the information that you wish to have updated. If this is a secondary address, please indicate which is to be the mailing address.
If this update is due to a change of ownership, please call us at 1-866-319-7450 and a Service Representative would be happy to assist you.
Business Name Change - Your request should include
- your name,
- fax number,
- old and new business name,
- the correct address.
Once we have received your request, a Name Change Agreement will be faxed (or mailed if a fax is not available to you) to your attention.
If this update is due to a change of ownership, please call us at 1-866-319-7450 and a Service Representative would be happy to assist you.
Bank Account Change - Your request should include
- your name,
- job title,
- merchant number,
- business name and address,
- a copy of a void cheque. The cheque must be imprinted with the business name and address. If you do not have a copy of a void cheque, please fax in a letter from your branch on bank letterhead containing the above information.
With your account protection in mind the complex nature of these inquiries, we currently require you to contact us at 1-866-319-7450 at your earliest convenience to verify your information, and a Service Representative would be happy to assist you. At Moneris Solutions, we understand that you may experience concerns. Moneris is here to help you because your business is important to us. We will ensure that your concern is resolved in an effective and timely manner.
Please follow these 3 easy steps to get in touch with us:
Step 1.
| Please Contact the Moneris Service Center at: |
| Phone: |
1-866-319-7450 |
| Fax: |
1-866-607-6665 |
| Online: |
www.moneris.com/eservice |
| Mail: |
P.O. Box 219, Station D, Toronto, ON M6P 3J8 |
Step 2.
If your inquiry is not resolved by the Moneris Service Centre, we encourage you to contact the:
| Director of Customer Service |
| Fax: |
1-866-325-6076 |
| Mail: |
P.O. Box 4401, Station A, Toronto, ON M5W 3T9 |
***Your inquiry must be sent to us in writing for record keeping and documentation purposes. Thus, we cannot accept calls or unsecure emails for these inquiries.
Step 3.
If you have addressed your inquiry to the Moneris Service Centre and the Director of Customer Service and you are still not satisfied, you may write to the Customer Relations Centre at Moneris Solutions.
We will review the facts, and recommend a fair solution in an unbiased and impartial manner.
| Customer Relations Centre |
| Fax: |
1-866-343-6097 |
| Mail: |
3300 Bloor Street West, West Tower, 16th Floor, Toronto, ON, M8X 2X2 |
***Your inquiry must be sent to us in writing for record keeping and documentation purposes. Thus, we cannot accept calls or unsecure emails for these inquiries.
At Moneris Solutions, we understand that you may experience concerns. Moneris is here to help you because your business is important to us. We will ensure that your concern is resolved in an effective and timely manner.
Please follow these 3 easy steps to get in touch with us:
Step 1.
| Please Contact the Moneris Service Center at: |
| Phone: |
1-866-319-7450 |
| Fax: |
1-866-607-6665 |
| Online: |
www.moneris.com/eservice |
| Mail: |
P.O. Box 219, Station D, Toronto, ON M6P 3J8 |
Step 2.
If your inquiry is not resolved by the Moneris Service Centre, we encourage you to contact the:
| Director of Customer Service |
| Fax: |
1-866-325-6076 |
| Mail: |
P.O. Box 4401, Station A, Toronto, ON M5W 3T9 |
***Your inquiry must be sent to us in writing for record keeping and documentation purposes. Thus, we cannot accept calls or unsecure emails for these inquiries.
Step 3.
If you have addressed your inquiry to the Moneris Service Centre and the Director of Customer Service and you are still not satisfied, you may write to the Customer Relations Centre at Moneris Solutions.
We will review the facts, and recommend a fair solution in an unbiased and impartial manner.
| Customer Relations Centre |
| Fax: |
1-866-343-6097 |
| Mail: |
3300 Bloor Street West, West Tower, 16th Floor, Toronto, ON, M8X 2X2 |
***Your inquiry must be sent to us in writing for record keeping and documentation purposes. Thus, we cannot accept calls or unsecure emails for these inquiries.