Fraud
Protect your Pin Pad - Merchant Education Tool Kit Provided by Interac Association
Virus Alert!
Please be advised that a virus is circulating the internet that generates a pop-up a window with the title of “Advanced Card Validation” . The pop-up window displays the Visa® or MasterCard™ logo and asks for Credit Card #, CVV2, Expiry Date and ATM PIN whenever you enter a credit card number. This is not a legitimate validation service.
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How can I minimize credit card fraud?
Credit card fraud continues to be a significant issue for businesses and consumers, and it hurts us all. Moneris has taken a proactive approach to helping merchants reduce fraud by creating the Moneris "Every Card. Every Time" fraud prevention program to help educate front-line staff about fraud.
You are able to download the reference guide as a PDF for your store locations.
A PDF document outlining the top 11 fraud prevention tips can also be downloaded
What can my staff and I do to prevent fraud?
The basics of fraud prevention can be broken down into two sections.
A. For Face-to-Face transactions, there are four key areas of focus
- Suspicious customer behaviour
- Card security features and
- Proper processing procedures
- Code 10 authorizations
B. For Mail order/ Telephone Order and Internet Fraud,
- Many of the rules that apply to standard retail transactions are not valid. There are ways to protect your business against fraud.
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Face-to-Face - Suspicious Customer Behaviour
- Fraud Prevention begins with keeping your eyes and ears open.
Signs of suspicious customer behaviour can include:
- Customer has randomly collected merchandise without the usual care
- Customer may appear nervous or in a hurry
- The customer may take the card from their pocket instead of their wallet and the signatures may not match
- Customer makes large, random, expensive purchases
- Face-to-Face - Card Security Features
- All cards are designed with special security features to deter counterfeiting and alteration. When you are presented with a card, look for the following elements:
On the front
- Verify the match of print and embossing
- Embossing
- Hologram
- Valid Date
- Compare account numbers
On the back
- Signature panel
- Signature
- Face-to-Face - Proper Processing Procedures
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- Check the card's security features
- Always swipe through a terminal
- For manual transactions, always get an imprint of the card
- Compare the signature with the back of the card
- Keep your card reader in proper working order
- Use Fraud Detection Equipment ( SecuriSource )
- Face-to-Face - Code 10 Authorizations
- Code 10 is a universal code that allows you to alert an authorization department of a suspected fraudulent transaction without alarming the customer. Call for a Code 10 when you think a transaction needs a closer look, or when you believe a fraudulent transaction is occurring. If you are at all suspicious, call Moneris at 1-866-802-2637 and follow the prompts for a Code 10
- Mail order/Telephone order (MOTO) and Internet Fraud
- There is anonymity buying through the mail, over the telephone or online, but here are the steps you can take to help stop credit card fraud. Watch for
- Larger than normal purchases
- Orders of "big ticket" items for resale
- Orders shipped Rush or Overnight for quick sale
- Transactions on similar account numbers
- Orders shipped to a single address but made from multiple cards